Privacy Policy

Privacy Policy

Privacy Notice

Peter Bull Resorts ltd. take your privacy seriously and will only use your personal information to administer your account and provide the products, services and information that you have requested from us.

Who are we?

Peter Bull Resorts ltd. is a group of holiday parks situated in Cornwall and we are a registered data Controller and our registration reference is: ZA032777.  Our registered address is: Trevelgue Road, Porth, Newquay TR8 4AS and our company number is: 08705557.  The Peter Bull Resorts Group consists of trading subsidiaries including Newquay View Resort, Bude Holiday Resort and Widemouth Fields.  Our Data Protection officer is: Mr. A. Vickery.

What information do we collect from you?

The personal information that we collect from you depends on the product, service or information that you are requesting from us but might include:

  1. Your contact details including name, address, email and phone number
  2. Details of your purchase or service requirements
  3. Your car registration number
  4. Passport data
  5. A record of your purchases made with Peter Bull Resorts or any subsidiary parks
  6. IP address and information on website pages accessed and when, browser type used and version, location and time settings (see section on Cookies).
  7. Profile data including products and parks favoured, duration and frequency of stay, products and services interested in, dates of visits and lifestyle preferences.
  8. Card details (where bookings are made through Booking.com)
  9. Video and photographic imagery including CCTV footage

If you make a card payment with us your card details will not be stored by us, it will be collected by our third-party payment processors who specialise in secure capture and processing of card payments.  If you make your booking through Booking.com, card details are transferred to Peter Bull Resorts where they are held on file in a secure location and shredded after we have processed the information.

Why we need this information?

We need to collect this information from you in order to complete the following business activities:

  1. Providing product or service information as requested by you
  2. Processing purchases that you have submitted and fulfilling our contractual obligations to you
  3. Keeping you informed as to any changes or problems with your purchase of products or services
  4. Meeting our legal obligations
  5. Ensuring that information we provide to you on our products and services is relevant and of specific interest to you.
  6. Enabling you to log in to your account, pay balances and view purchase history
  7. Ensuring that we are able to maximise your safety when using our products and or services
  8. Processing competition or special offer applications
  9. Seeking your views or comments on the services and/or products that we have provided
  10. Analysing business performance
  11. Carrying out direct marketing activity, (only on request), including e-newsletters, review requests, postal campaigns, text marketing and retargeting adverts.

Our Legal basis for processing this information?

We collect information from you in order to fulfil our contractual obligations to you and to keep you informed of any important information pertaining directly to that contract.

Sometimes information is collected to help us fulfil our legal obligations.

Marketing activity and feedback requests will only be carried out once explicit consent has been provided by you.

The following information is collected as we believe that the following legitimate interests are in place:

Car registration number - we believe there is a legitimate interest in us having this information so that we can ensure the safety of all people on site by monitoring vehicles parked on site and inform owners of vehicles if they are required to move their vehicle for any reason.

Contact details and product preferences – where you have requested us to contact you with information on our products and services; or indicated to one of our third party partners that you would like to receive information on our products and services, there is a legitimate interest in us processing the information that you provide in order to respond to your initial request and contact you with any updates or changes in that information.  We will ensure that these are relevant to your initial interest and you will be able to request for us to remove your information at any time.

CCTV Footage – A legitimate interest exists in us collecting CCTV footage on our holiday parks to ensure that we are able to protect the health and safety of all of our staff and guests and security of property as well as respond to any information requests from the Police.

Where we get this data from?

We collect data from yourself either in person, over the phone, by email or online through our website.  We may collect some of this information when you are using our website through the use of Cookies (see section on Cookies).

We also may have received this information through one of our third-party partners such as online travel agents, local travel information companies, holiday home manufacturers, event listing websites or holiday and holiday home listing sites who process bookings and information requests on our behalf. 

At times we use data such as postcodes to gather demographic and profile information to help us analyse our business activities and to ensure that our marketing campaigns are relevant to the intended audience.

Companies that we currently receive information from include:

Booking.com, Pitch Up, Visit Newquay, Visit Bude, InnStyle, CACI, My Holiday Caravan, Caravan Sitefinder, Caravans for Sale, Local Estate Agents, Just Lodges, Harvey Longsons, Sell My Group, Purple WIFI, Black Horse, Southern Counties, Willerby, Pemberton, Halls for Hire, Venues for Hire, Cornwall Music Network

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to log traffic to our website and which pages are being used. This helps us analyse data about web page traffic, improve our website, personalise our website to you and send relevant adverts to previous website users whilst they are browsing the internet. 

You can choose to accept or decline the use of cookies on our website.

What we do with your data?

We never sell or rent your information to third parties but at times we may share your information with the following:

Third Party Service Providers working on our behalf: we may pass your information on to third party companies, organisations, sub-contractor or service providers for the purpose of completing tasks and providing services to you on our behalf.  When sharing your information, we only ever provide the information to the third-party service providers that is specifically required to complete the action required and only when there is a contract in place which requires them to securely store your information and not use it for their own marketing purposes. Companies that we currently work with are:

Organisaton Type

Company Names

Data Processors

Anytime Booking, Campaign Monitor, MailChimp, Wordpress, Umbraco, Facebook, Google, Instagram, Purple WIFI

Marketing Agencies

Search Star

Advertisers

Google, Bing, Facebook

Market Research

CACI

Service providers

JJ Electrical, Aaron Troke Gas Fitting, Webb Electrical, Bay Plumbing


Third Party Service Providers we work in association with: we work with a range of trusted partners to offer you services related to the products and services that we provide.  An example of this is our on-site Surf School or decking companies.  When you enquire about purchasing one of these products or services your information will be used by the relevant service provider to provide you with information and to carry out any contractual obligations with you.  We advise that you review their own privacy policies.  We currently work with the following companies:

Organisation Type

Company Names

Activity providers

Blue Surf School, Raven Surf School

Service providers

JJ Electrical, Aaron Troke Gas Fitting, Webb Electrical, Bay Plumbing,

Related product providers

M and P Decking, Advanced Decking Supplies, AJG Gallaghers, Westcountry Decking, Mayfield Decking

 

Legal obligations at times we may be asked to share your data with statutory bodies to fulfil legal obligations.

Third Party Links Our website may contain links to third party websites. However, once you have used these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long do we keep your data?

We will only keep your data for the period required for the purpose of collecting your data or as set out in any contract with you; and our retention periods are reviewed on a regular basis.  At times our retention periods are ruled by our statutory obligations.  For information on retention periods please contact us by emailing info@peterbullresors.co.uk or calling 01637 851851.

How We Store Your Data

We make every effort to store your data securely and have put in place all reasonable security measures to safeguard the physical and electronic processing of your data.  These procedures are reviewed and updated regularly.

Profiling

With your consent we may analyse the information that you provide to us or use information available from external sources to help build an idea of your preferences and interests.  This helps us to send you relevant communications and direct marketing as well as analyse the effectiveness of our business. 

International Transfer

Some of the third-party providers that we use to carry out activities on our behalf store information on servers outside of EU.  Where this is the case we have reviewed our agreements with them to ensure that their practices comply with the EU General Data Protection Regulations.

Your Rights

You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.  However, you can also contact us directly with any concerns and we will endeavour to solve any issues as quickly as possible. 

Direct Marketing will only be undertaken with your explicit consent and you are able to withdraw this request at any moment.  It will be made clear to you how you can do this on direct marketing that you receive from us but you can also contact us to make this request by emailing info@peterbullresorts.co.uk or calling 01637 851851.

At certain times you have the following rights under the data protection laws:

  • The right to request access to the personal information that we hold about you
  • Correction of any incomplete or inaccurate information that we hold about you
  • To request the deletion or erasure of the information that we hold about you if you feel there is no good reason for us to continue holding it or object to our processing your information
  • Object to the use of your personal details
  • Suspend the use of your personal information in order for you to check its accuracy or the reason for processing it
  • Request the transfer of your personal information to a third party

 

At times information that you provide to us is necessary in order to fulfil our legal or contractual obligations and failure to provide this information will result in us not being able to provide products or services to you.  You will be informed when this is the case.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us:

by email: info@peterbullresorts.co.uk

by  telephone: 01637 851851

by post at:  Peter Bull Resorts, Trevelgue Road, Porth, TR8 4AS